Refund policy

Return and Refund Policy

At Avelora, customer satisfaction is important to us. We want you to feel confident shopping with us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Window

You may request a return within 30 days of delivery. To qualify, your item must meet the eligibility requirements outlined below.

2. Return Eligibility

To be eligible for a return:

- The item must be unused and in its original condition.

- The item should be returned with its original packaging, accessories, and included components, where applicable.

- You must provide your order number or proof of purchase.

- You must contact us and receive return instructions before sending an item back.

Items that are used, damaged through customer misuse, or returned without required components may not qualify for a return, subject to applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at our customer support email.

Include your order number, a description of the issue, and clear photographs or a video showing the problem.

We will review your request and, where appropriate, arrange a replacement, refund, or other suitable resolution. We will provide instructions for returning the affected item if necessary.

4. How to Request a Return

To start a return:

1. Email us at [avelorawebsite@gmail.com]

2. Include your order number and the reason for your return.

3. Wait for our approval and return instructions.

4. Package the item securely and send it to the return address we provide.

Please do not send items to the supplier or any address without receiving return instructions from us.

5. Return Shipping Costs

For returns due to a change of mind, the customer is responsible for return shipping costs unless we state otherwise.

If an item arrives damaged, defective, or incorrect, contact us before returning it. We will explain the available resolution and any applicable shipping arrangements.

Original shipping charges, where applicable, may not be refundable except where required by law or stated otherwise by us.

6. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider and bank.

We aim to initiate approved refunds within 5–10 business days after the return has been received and inspected. Your bank or payment provider may take additional time to display the funds.

7. Exchanges

If you need a replacement or exchange, contact us at our support email. Exchanges depend on product availability. If an exchange is unavailable, we will discuss an appropriate alternative or refund where applicable.

8. Non-Returnable Items

Certain products may not be eligible for change-of-mind returns, including:

- Personal-care or hygiene products that have been opened or used, where permitted by law.

- Customized or personalized products.

- Items clearly marked as final sale before purchase, where permitted by law.

These exclusions do not limit any rights you may have under applicable consumer protection laws, including rights relating to defective or incorrectly supplied products.

9. Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or shipment.

If an order cannot be cancelled, you may request a return under this policy, subject to applicable law.

10. Contact Us

For questions about returns, refunds, or exchanges, contact:

Store Name: Avelora

Email: [avelorawebsite@gmail.com]

Website: [https://avelora.website/]

We will do our best to assist you with your request.

11. Applicable Consumer Rights

This policy does not exclude or limit any consumer rights that cannot legally be excluded or limited under the laws applicable to your purchase. Where applicable law provides greater protection, those legal requirements will apply.