Shipping policy

Shipping Policy

 

At Avelora, we aim to provide a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Time

Orders are processed after payment has been successfully received.

Please allow 1–3 business days for order processing before shipment. Processing may take longer during holidays, high-demand periods, or unexpected circumstances.

You will receive an order confirmation after placing your order.

2. Shipping Destinations

Avelora ships to the destinations available at checkout. Shipping availability may vary depending on the product and delivery address.

Please confirm that your country and address are eligible for delivery before completing your purchase.

3. Estimated Delivery Times

Estimated delivery times depend on the product, shipping method, supplier, destination, and carrier.

Any delivery estimates displayed on our website or at checkout should be used as a guide, not a guaranteed delivery date.

Orders may take longer than expected due to customs clearance, carrier delays, weather, public holidays, or other circumstances beyond our reasonable control.

4. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping offers will be clearly communicated on our website and may be subject to specific conditions.

5. Order Tracking

When tracking information is available, we will provide it by email or through an order-tracking link.

Please allow time for tracking information to update after the carrier receives and scans your package.

If tracking information has not updated for an extended period, contact our customer support team for assistance.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been processed or shipped.

Additional costs caused by an incorrect address may apply where permitted by law and where the carrier or shipping provider charges them.

7. Delayed, Lost, or Missing Packages

If your order has not arrived within the estimated delivery window, please contact us with your order number.

We will review the available tracking information and work with the relevant shipping provider or supplier to help resolve the issue.

Delivery delays may occur because of customs, carrier operations, weather, or other unexpected events. We will make reasonable efforts to assist you.

8. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Unless we explicitly state that these charges are included in the purchase price, customers may be responsible for applicable charges. Please check your local customs requirements before ordering.

9. Split Shipments

If an order contains multiple products, items may arrive in separate packages or at different times, depending on availability and fulfillment arrangements.

Where tracking information is available for each shipment, we will share it with you.

10. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include your order number and clear photographs or a video showing the issue. We will review your request and explain the available resolution under our Return and Refund Policy.

11. Contact Us

For shipping questions or help with an order, contact:

Store Name: Avelora

Email: [avelorawebsite@gmail.com]

Website: [https://avelora.website/]

Please include your order number when contacting us so we can assist you more efficiently.

Thank you for shopping with Avelora.